FAQ List Your Property with Le Ciel Hospitality
Reach the Right Guests! Sign up with Le Ciel Hospitality and Expedia Group to attract guests who truly value your property. Whether you’re listing an apartment, hotel, vacation home, guest house, bed & breakfast, or glamping site, we streamline the process—listing your property is free, fast, and easy. Start earning more today, whether it’s a side hustle or a full-time job!
We specialize in properties in Indonesia, using top OTA platforms to boost your property’s visibility. Join Le Ciel Hospitality to reach the right guests!
Enjoy Peace of Mind as a Host
Comprehensive Damage Protection
While damage protection is managed by the provider platform, you don’t have to handle this yourself; our team at Le Ciel Hospitality will do it for you.
Set Your Own House Rules
We will clearly communicate your house rules to potential guests, who must agree to them before booking. Rest easy knowing that our team will manage these details for you.
Flexible Booking Preferences
Choose whether to let guests book instantly or review booking requests before acceptance. Our team at Le Ciel Hospitality will handle these preferences, making hosting easier for you.
Liability Protection
Benefit from OTA’s liability protection of up to €/£/$1,000,000 per reservation against claims from guests and neighbors. Our team ensures this protection is seamlessly applied, so you don’t have to worry about it.
Consistent and Secure Payments Directly to Owners
Receive secure, direct payments from OTAs straight to your account, with guaranteed payouts and comprehensive fraud protection managed by OTA. Enjoy hassle-free transactions and peace of mind.
Verified Guests
The OTA team verifies guests’ email addresses and credit cards to ensure that only trustworthy individuals book your property. You can rely on OTA to handle the vetting process. Additionally, Le Ciel will request ID or passport verification before check-in to comply with local regulations, providing an extra layer of security and peace of mind.
Robust Support
Access support in 45 languages and manage your property effortlessly through Pulse, our app designed for partners like you. Le Ciel Hospitality provides the robust support you need.
Le Ciel Commission and Transparency Guaranteed!
- 20% Booking Fees: managed through online travel agents, calculated based on net revenue, with direct payment to your account. Charges are applied at the beginning of the next month, accompanied by a monthly report.
- 5% Optional Coverage: for property amenities and maintenance, a 5% commission covers purchases and upkeep, tailored to your property’s needs.
Reporting and Billing to Owner
Receive a clear, monthly billing statement with a straightforward report for full visibility into your property management costs. You can also track bookings and earnings directly on the OTA platform. Everything is transparent.
Stand Out from the Start
Import Your Reviews
We will import your review scores from other platforms (if available), giving you a head start with your reputation on Booking.com. Our team manages this process to boost your visibility.
Seamless Property Details Import
Easily import your property details and sync your availability calendar with other platforms to avoid double bookings. Le Ciel Hospitality takes care of these integrations for you.
Gain Visibility
The ‘New to Booking.com’ label will help your property stand out in search results. Our team ensures your property gets the attention it deserves from the start.
Your Questions Answered
What Will Happen After I Sign Up?
Here’s how it works:
- Sign Up: we will create your account and listing with OTA.
- Update Details: we will update your calendar, prices, and ensure your listing is accurate.
- Open for Bookings: once you’re ready, open your property for bookings. Our team may need to verify your location before you start accepting guests, but we’ll manage this process for you.
Will I Be Able to Update My Registration Details at a Later Date?
Yes, once registered, you can update your details anytime. Add new facilities or provide additional information about your area whenever you need. Our team will assist you with these updates as needed.
What Kinds of Photos Should I Upload?
Upload photos showcasing both the interior and exterior of your property. Professional-quality photos are not necessary—smartphone pictures work well too. We can guide you on what works best.
When Will My Property Go Online?
After completing your listing, you can open your property for bookings. We might ask for verification before you start accepting guests, but this gives you time to get familiar with our extranet and prepare for your first guests. Le Ciel Hospitality handles the verification process.
What Do I Get for the Commission I Pay?
- Powerful Online Presence: we market your property page on major search engines like Google, Bing, and Yahoo.
- Innovative Tools and Features: our team ensures your page is optimized with the latest technology.
- Instant Confirmation: all bookings are instantly confirmed, eliminating the need for manual checks.
- Verified Guest Reviews: we verify guest reviews to ensure their legitimacy, enhancing your credibility.
- 24/7 Support: our support team is available around the clock in up to 41 languages.
How Do I Find Out My Commission Fees?
Commission fees are disclosed during the ‘Agreement’ step of registration, and payment from the platform directly to the owner is Day + 30 days. An invoice with the commission amount will be sent at the end of each month.
Do I Have to Confirm All of My Bookings?
No, bookings are automatically confirmed, so you don’t need to manually check each request. We handle the confirmation process for you.
What Happens If a Guest Cancels?
- Free Cancellation Policy: If your property has this policy, you don’t pay commission if a guest cancels.
- Non-Free Cancellation Policy: You receive a fee, and commission is based on the amount the guest pays.
What Happens If a Guest Does Not Show Up (A No Show)?
You won’t pay commission for guests who don’t show up unless a “no show charge” is applied. We manage this process on your behalf.
What Happens If My Property Is Damaged by a Guest?
You can request damage deposits from guests. Deposits help cover potential damage, and any issues can be reported through our misconduct reporting feature. Our team will assist you in managing and resolving these issues. We suggest you take your own insurance too, for additional peace of mind.
Quick and Easy Solutions for Issues
If you ever have a problem with a guest, OTA’s misconduct reporting tool lets you easily inform our team and block the guest from your property in the future. We make it simple to protect your property and ensure your peace of mind.
Start hosting with confidence and take free online appointment
You can list a wide variety of property types with Le Ciel Hospitality, including:
- Apartments: urban apartments, lofts, or studio units.
- Hotels: boutique hotels, small family-run hotels, or larger hotel chains.
- Vacation Homes: entire homes or villas used for short-term rentals.
- Guest Houses: smaller, more personalized accommodations, often with a homely feel.
- Bed & Breakfasts: properties offering rooms with breakfast included, often in a more intimate setting.
- Glamping Sites: luxury camping accommodations, such as yurts, tents, or cabins.
- Cottages: rural or countryside cottages that offer a cozy and secluded experience.
- Serviced Apartments: apartments that come with additional services like housekeeping and concierge.
- Hostels: budget-friendly accommodations with shared facilities, suitable for backpackers and solo travelers.
- Resorts: larger properties offering a range of amenities and activities, often in vacation destinations.
- Condominiums: residential units within a building or complex, typically with shared amenities.
- Villas: luxurious homes often located in tourist areas, available for short-term rentals.
- Farm Stays: accommodations on working farms where guests can experience rural life.
- Tiny Houses: compact, minimalist homes that offer a unique stay experience.
- Chalets: Alpine-style properties, often located in mountainous regions, ideal for skiing vacations.
These diverse property types can cater to various guest preferences, from budget travelers to luxury seekers.
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